Last updated: January 2026
At The Furniture Cafe, customer satisfaction is important. Due to the nature of our business, the following Refund & Cancellation Policy applies.
1. Custom & Made-to-Order Products
- No refunds or cancellations are offered on custom-made furniture, kiosks, or interior projects
- Once production begins, orders cannot be cancelled
📌 This includes:
- Custom kiosks
- Customized furniture
- Interior décor installations
2. Standard / Ready-Made Products
- Cancellation requests must be made within 24 hours of order confirmation
- Refund eligibility depends on product condition and order status
- Shipping or delivery charges are non-refundable
3. Advance Payments
- Advance payments are non-refundable
- Advances are used to secure materials and production resources
4. Order Delays
We are not responsible for delays caused by:
- Material shortages
- Supplier delays
- Weather conditions
- Force majeure events
Such delays do not qualify for refunds.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Notify us within 24 hours of delivery
- Provide clear images/videos as proof
- We will review and respond accordingly
6. Cancellation by The Furniture Cafe
We reserve the right to cancel an order if:
- Payment issues occur
- Information provided is incorrect
- Unavoidable circumstances arise
In such cases, an applicable refund may be issued.
7. Communication Channel
All refund or cancellation requests must be submitted via:
📧 info.thefurniturecafe@gmail.com
📞 0336-3734640
8. Policy Updates
This policy may be updated at any time without prior notice.
Changes will be reflected on this page.